MentoTutor (“MentoTutor”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of students, parents, and users who access our tutoring services (“Services”).
This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our website, book tutoring sessions, or communicate with us.
By using our Services, you agree to this Privacy Policy.
1. ABOUT OUR SERVICES
We provide personalized, one-on-one live tutoring sessions across various academic subjects for school students and learners preparing for examinations.
Our Services are delivered primarily through live virtual sessions conducted via Google Meet.
We may communicate with parents and students through email, phone, or messaging platforms such as WhatsApp.
Our mission is to provide structured, focused, and individualized academic support in a safe and professional environment.
2. INFORMATION WE COLLECT
We collect information directly from you and automatically through your interaction with us.
A. Information You Provide
When registering, booking sessions, or contacting us, we may collect:
- Student’s full name
- Parent/guardian full name
- Email address
- Phone number
- Country and time zone
- Grade/class level
- Subject preferences
- Academic concerns
- Payment confirmation details (if applicable)
B. Session-Related Information
- Attendance records
- Session schedules
- Tutor notes
- Homework or worksheets shared
- Academic progress feedback
We do not record live sessions unless prior written consent is obtained from the parent or guardian.
C. Communication Information
We may retain:
- Email communications
- WhatsApp messages
- Inquiry form submissions
D. Technical Information
If you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- General geographic location
- Website usage behavior
3. HOW WE USE YOUR INFORMATION
We use collected information to:
- Provide tutoring services
- Schedule and manage sessions
- Communicate session updates
- Improve teaching quality
- Respond to inquiries
- Maintain internal records
- Ensure safety and compliance
- Send service-related announcements
We do not sell or rent personal data.
4. LEGAL BASIS FOR PROCESSING (For UK Users)
If you are located in the United Kingdom, we process personal data based on:
- Contractual necessity (to provide tutoring services)
- Legitimate interests (service improvement and communication)
- Parental consent (for minors)
5. CHILDREN AND MINORS
Our Services are intended for students under parental supervision.
If the student is under 18 years of age:
- A parent or legal guardian must register on behalf of the student.
- The parent/guardian consents to the collection and use of the student’s information.
We do not knowingly collect information from children without parental consent.
6. INTERNATIONAL USERS
We may provide services to users in:
- United States
- United Kingdom
- Canada
- United Arab Emirates
- Australia
By using our Services, you understand that your information may be processed in the country where our business operates.
7. DATA SHARING AND DISCLOSURE
We do not sell personal information.
We may share information only:
- With tutors assigned to your child
- When required by law
- To protect legal rights
- To prevent fraud or misuse
We may use third-party platforms strictly for delivering services, including:
- Google Meet
- WhatsApp
These services operate under their own privacy policies.
8. DATA SECURITY
We implement reasonable administrative and technical safeguards to protect personal information.
However:
- No system is completely secure.
- Internet transmission cannot be guaranteed 100% secure.
Users are responsible for safeguarding their login credentials and personal devices.
9. DATA RETENTION
We retain information:
- For as long as the student is enrolled
- As necessary for academic records
- As required for legal or accounting purposes
After this period, data may be deleted or anonymized.
10. YOUR RIGHTS
Depending on your country of residence, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Object to processing
To exercise rights, contact:
📧 [Insert Email]
11. COOKIES (If You Have a Website)
Our website may use basic cookies to:
- Improve performance
- Analyze traffic
- Enhance user experience
You may disable cookies in your browser settings.
12. THIRD-PARTY LINKS
Our website may contain links to third-party platforms.
We are not responsible for their privacy practices.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
Updates will be posted on our website with a revised “Last Updated” date.
Continued use of our Services constitutes acceptance of changes.
14. CONTACT INFORMATION
[Company Name]
[Registered Country]
Email: [Insert Email]